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Warranty Policy

WARRANTY POLICY

Flex Adventures promise to the “end-user” that their products are free from defects in material workmanship, for the period stipulated on your invoice, commencing from the date of purchase.

Flex Adventures will repair or replace your faulty Flex product that develops a fault within the warranty period. This period will commence from the date of purchase (end-user) as stipulated on the invoice.

All repairs must be returned to Flex Adventures for assessment. Flex Adventures will bear all costs if a warranty claim is approved if not Flex Adventures will quote the customer on repairs and invoice the courier cost to the customer. Once the customer has approved and paid the quote for repairs Flex Adventures will action the repair.

Flex Adventures must carry out all warranty repairs. Flex Adventures shall not be liable for replacement, reimbursements claim, or damages that may result from the unauthorized repair.

Flex Adventures will only cover warranty claims within South African borders unless written consent is obtained by Flex Adventures.

All authorized warranties by Flex Adventures will start from the date of purchase as stated on the invoice and end after the period stipulated on the invoice. When a Flex Adventures product is repaired or replaced under the warranty period the warranty will not restart but resume as from the date of purchase. Repair or replacement of the product under the terms of this warranty may be fulfilled with functionally equivalent service exchange units.

All warranty claims must be accommodated with proof of purchase. If the customer has lost or misplaced their proof of purchase, we will assist in the best manner possible to accommodate the customer.

Flex Adventures’ warranty is subject to change without prior notice.

The above policies are for warranty service and the customer will be responsible for any costs associated with repairs that are “specifically EXCLUDED” from the warranty conditions.

Flex Adventures reserves the right to refuse any warranty claim to the following:

Warranty exclusions:

  • General maintenance, accidental damage, fair wear and tear, incorrect installation, abuse or misuse, neglect, unnatural purposes for which this product was intended for.
  • Accidents, Acts of God, lightning, water, fire, public disturbances, improper ventilation, voltage fluctuations, etc.
  • Unauthorized modifications are carried out to the product.